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Privacy Policy

This privacy policy pertains to Hooked Creative Media LTD trading as Hooked Media. Throughout this document, references to "we," "our," or "us" signifies Hooked Creative Media LTD/Hooked Media.


Company Registration Number: 14712287, officially registered in the United Kingdom.


This policy is designed to inform you about our data handling practices regarding the information we gather from you or that you provide to us. It covers both personal information that could identify you and non-personal information. In the context of this notice and applicable laws, "process" encompasses actions such as collecting, storing, transferring, using, or otherwise managing information.


We value your privacy and confidentiality, and we are committed to safeguarding your personal data. We acknowledge that all visitors to our website have the right to know that their personal information will not be utilised for unintended purposes or shared with third parties without consent.


Our commitment is to maintain the utmost confidentiality of all the information you entrust to us, and we hope for your reciprocal trust.


Our privacy policy aligns with UK law, including the regulations set forth in the EU General Data Protection Regulation (GDPR).


As required by law, we must inform you about your rights and our responsibilities concerning the processing and control of your personal data. To learn more about your privacy rights, we encourage you to review the information provided at


With the exception of the circumstances outlined below, we do not share, sell, or disclose any information collected through our website to third parties.


How we process information about you

In accordance with legal requirements, we are obligated to establish the specific basis upon which we process various categories of your personal information. Our duty is to inform you of the rationale behind each category.


Should a basis for processing your personal information cease to be applicable, we will promptly cease such processing.


In the event of a change in the basis for processing, and if mandated by law, we will communicate this change to you, along with any new basis we have identified as permitting the continued processing of your information.

When you contact us on our website, or agree to our terms and conditions, a contractual agreement is established between you and us.


Information Processing Based on Contractual Obligations

To fulfil our obligations under this contract, we are required to process the information you provide, which may include personal information. This information is processed for various purposes, including:

  • Verifying your identity for security purposes.

  • Facilitating the sale of products to you.

  • Providing you with our services.

  • Offering recommendations and guidance regarding products, services, and optimal utilisation of our website.


The foundation for processing this information lies in the existence of a contract between us, or your request for us to utilise this information prior to entering into a legal contract.


Furthermore, we may use this information in a general manner, using it to generate statistical data, such as performance monitoring for specific services we offer. In such cases, your individual identity will not be discernible.


We will continue to process this information until the contractual agreement between us concludes or is terminated in accordance with the contract's terms.


Information Processed with Your Consent

In situations where there is no pre-existing contractual relationship between us, such as when you explore our website or request additional information about our business, including job opportunities, products, and services, you provide your consent for us to process potentially personal information.


Whenever possible, we seek to obtain your explicit consent for processing this information. For instance, we may request your agreement to use cookies.


At times, your consent may be implied, such as when you send us an email message to which you would reasonably expect a response.


Unless you have expressly permitted us to utilise your information for a specific purpose, we do not employ your data in a manner that identifies you personally. Instead, we may aggregate it in a general manner, employing it for statistical purposes, like monitoring the performance of a particular page on our website.


Information Processed for Legitimate Interests

We may process information when there is a legitimate interest, either to you or to us, that justifies such processing.


When we process your information based on legitimate interests, we do so after thorough consideration of several factors, including:

  • Whether the same goal could be achieved through alternative methods.

  • The potential for harm or benefit resulting from processing (or not processing) the data.

  • Whether you would reasonably expect us to process your data, and whether such processing would be considered reasonable overall.


For instance, we may process your data on this basis for the following purposes:

  • Maintaining records necessary for the effective administration of our business.

  • Responding to unsolicited communications from you, as it is reasonable to expect a response.

  • Safeguarding and asserting the legal rights of any involved party.

  • Obtaining insurance or professional advice necessary for managing Hooked Meida’s risk.

  • Protecting your interests when we believe we have a duty to do so.


With your explicit permission, we may occasionally share your name and contact details with selected partners whom we believe may offer services or products that could be of interest to you.


We will continue to process your information based on your consent until you withdraw that consent or until it is reasonably assumed that your consent is no longer valid.


You retain the option to withdraw your consent at any time by contacting us at However, please be aware that doing so may impact your ability to access our website or avail of our services further.


Information Processed Due to Legal Obligation

We, like all others, are bound by the law. There are occasions when we are obligated to process your information to adhere to legal requirements.


For instance, we may be compelled to disclose information to legal authorities if they make such a request or if they possess the appropriate authorisation, such as a search warrant or court order.


This could encompass your personal information.


Complaints Concerning Website Content

If you raise a complaint about any content featured on our website, we will undertake an investigation into your grievance.


Should we determine that your complaint is valid or if we are legally compelled to do so, we will temporarily remove the content while conducting the investigation.


Freedom of speech is a fundamental right, and thus, we must carefully weigh whose rights take precedence: yours or those of the individual who posted the disputed content.


If we deem your complaint to be frivolous or lacking merit, we may choose not to engage in further correspondence regarding it.


Contacting Us

When you reach out to us, whether through telephone, our website, or email, we gather the information you provide to us to respond with the necessary information.


Where practicable we maintain a record of your inquiry and our response to enhance the efficiency of our services at Hooked Media.


For the purpose of maintaining high-quality service and tracking our communications with you, we may retain personally identifiable information related to your message, including your name and email address.

Complaint Handling

When we receive a complaint, we diligently record all the details provided by you.


This information serves the primary purpose of addressing and resolving your complaint effectively.


In cases where resolving your complaint reasonably necessitates contacting another party, we may opt to share certain elements of the information contained in your complaint with that individual. We exercise this discretion sparingly, and the decision to share information, as well as the specific information shared, rests solely with us.


Additionally, we may compile statistics based on the data obtained from these complaints to assess the quality of service we provide. However, these statistics are presented in a manner that does not reveal your identity or that of any other person.


Affiliate and Business Partner Information

This information is provided by you in your role as our affiliate or business partner.


It serves the purpose of identifying visitors referred to us by you and ensuring that you receive the rightful commission for these referrals. This includes the necessary data to facilitate commission transfers to you.


This information is exclusively used for these purposes and is not employed for any other reason.


We are committed to maintaining the confidentiality of this information as well as the terms governing our partnership.


We anticipate that any affiliate or partner will also adhere to and reciprocate this policy.



Cookies are small text files that your web browser places on your computer's hard drive when you visit websites. They enable the storage of information collected on one web page for later use on another, enhancing your website experience by providing personalisation and allowing website owners to gather statistics on your usage for improvements.


Certain cookies have a predefined duration, such as one day or until you close your browser, while others persist indefinitely.


Your web browser typically offers options to delete cookies as desired and to prevent or limit their usage.


Our website utilises cookies, which are set by software operating on our servers and by software from third parties whose services we employ. We use cookies in the following ways:

  • Tracking your website usage.

  • Recording whether you have viewed specific messages displayed on our website.

  • Capturing your responses to surveys and questionnaires on our site while you complete them.


Personal Identifiers from Browsing Activity

When your web browser requests web pages and content from our servers, these interactions are logged.


We collect data, including your geographical location, internet service provider, and IP address. Additionally, we gather information related to the software you use for browsing our website, such as the type of device or computer and your screen resolution.


This information is collected and is used to evaluate the popularity of specific webpages on our site and to gauge our performance in delivering content to you.


In conjunction with other information, we may possess from your previous visits, this data could potentially be used to identify you personally, even if you are not currently signed in to our website.



Re-marketing entails the placement of a cookie on your computer while you browse our website. This enables us to display advertisements for our products or services to you when you visit other websites.


At times, we may enlist the services of a third party to facilitate our re-marketing efforts. If you have granted us permission to use cookies, you may encounter advertisements promoting our products and services on other websites.


Third-Party Advertising on Our Website

Our website may feature advertisements from third parties. In this context, these third parties, their agents, or companies working on their behalf may employ technology that automatically collects data about you when their advertisements appear on our website.


They may also utilise other technologies like cookies or JavaScript to customize the content of their advertisements and gauge their advertising performance.


Please note that we do not exercise control over these technologies or the data gathered by these third parties. Consequently, this privacy notice does not extend to the information practices of these third-party entities.


Credit Reference

To aid in the prevention of fraud, we may share information with credit reference agencies, specifically concerning clients or customers who instruct their credit card issuer to initiate payment cancellations to us without providing a valid reason or granting us the opportunity to issue a refund.


Data Processing Outside the European Union

Our website is hosted in the USA. 


We take measures to ensure data transferred outside the European Union complies with data protection standards.


Access to Your Personal Information


Removal of Your Information

If you wish for us to delete personally identifiable information from our website, please contact us at


Please be aware that this may limit the extent of our services to you.


Verification of Your Information

For any requests regarding access, editing, or deletion of personally identifiable information, we will take reasonable steps to verify your identity before granting access or taking any actions. This is essential to safeguard your information.


How to File a Complaint

If you are dissatisfied with our privacy policy or have a complaint, please notify us via email at


If a dispute remains unresolved, we kindly request that you consider engaging with us in a mediation or arbitration process, conducted in good faith, to seek resolution.


If you are unhappy with the way we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office. You can initiate this process at


Retention Period for Personal Data

Unless otherwise specified in this privacy policy, we may retain your personal information only for as long as it is necessary for the following purposes:

  • To provide you with the services you have requested.

  • To adhere to legal obligations, including the duration mandated by tax authorities.

  • To support a claim or defense in a court of law.


Compliance with the Law

Our privacy policy is designed to align with the laws of all countries or legal jurisdictions where we conduct business. If you believe it does not meet the requirements of your jurisdiction's laws, please let us know. Ultimately, the decision to use our website is yours.


Review of this Privacy Policy

We may periodically update this privacy notice as required. The terms applicable to you are those posted on our website at the time of your use. We recommend that you retain a copy for your reference.



Should you have any questions about our privacy policy, please do not hesitate to contact us.

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